WELCOME OUR OUR WEB SITE! WE'RE HAPPY TO HAVE YOU SHOPPING WITH US.
A-1 NEEDLEWORK started as a hobby that turned into a locally owned retail company that has been serving the needs of the surrounding communities for over ten years. Our customers travel over 25 miles to buy our needlework products.
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Our contact information
BY STANDARD MAIL:
PO Box 322
Flora Illinois 62839
(618) 339-3336 between 10:00 a.m. and 4:00 p.m. CST, week days except Saturday, Sunday and Monday.email@example.com
SHIPPING: All orders are sent via USPS Priority mail unless otherwise requested. Shipping charges are estimates. Actual charges will be used when order is shipped. Delivery times may vary.
Please be very careful inputting your payment information. We do not charge your card until we process your order, so it is very important that you give us the correct information. ANY INCORRECT INFORMATION ON THIS FORM WILL CAUSE SHIPPING DELAYS.
RETURN POLICY: WE DO NOT ACCEPT RETURNS. ALL SALES ARE FINAL.
FAQ: Here are answers to some common questions that our customers frequently ask:
Q. Do you ship internationally?
A. Yes we do! International shipping charges will not show up on your initital e-mail invoice because we have to first weigh the products ordered to find out the cost to each individual country. Keep in mind we only charge international customers the actual postage to keep costs as low as possible.
Q. How are oversized items processed?
A. Oversize items that require special packaging will require an additional cost. Customers will be notified of the additional cost amount before shipping.
Q. What if I want to change my order?
A. Orders are processed to the warehouse for selection at many points during each business day. The swiftness of our order processing makes order add-ons and line cancellations difficult. We are not able to intercept orders during processing.
Q. What if there is a mistake on my order?
A. Mistakes sometimes happen. If a mistake has been made in your order, contact us at (618) 339-3336. Please have your order ID available. If line is busy leave a voice message including your name, order ID and phone number. E-mail is not an appropriate channel to use. Spam filters make it unreliable for something this time sensitive.
Q. Can I place an order by phone if I am uncomfortable ordering over the Internet?
A. Of course! Call us at (618) 339-3336 anytime between 9a.m.-5p.m.CST Monday-Friday.
Q. When are orders processed and shipped?
A. All orders placed during business days are processed that day. All weekend orders are processed the following business day.
Q. How are our orders shipped?
A. All orders ae sent via USPS Priority unless otherwise requested.
Q. Do you have shipping insurance?
A. USPS insurance is highly recommended. During online checking out, simple check the insurance box to add it to your order. Keep in mind we cannot make a total loss claim until 30 days have passed without delivery. We cannot issue a lost claim on any package that the post office has confirmed delivery.
Q. Do you accept personal checks for payment?
A. We normally only accept payments made by Visa, Mastercard, or bank debit card. If a personal check is used for payment, your order will be delayed for shipping until your check clears the bank.
Q. Do you have sales and promotions?
A. Of course we do! So bookmark us and watch for sale/promotion information.